69. The Verizon push-harder
📣 Real-user report — shared publicly by a Muse user, not independently verified.
The job: Todd asked Muse to chat with Verizon Fios support on their website and negotiate better pricing for him. At first the Verizon agent said there was nothing they could do — he already had the lowest price. Todd told Muse to "push harder", and Verizon came back with a better offer saving him $180 a year. The post doesn't say what the new price or plan is, or how long the offer lasts — only the yearly saving.
Chat with Verizon Fios support on their website and negotiate a better price for my internet. My current plan is [plan] at $[X] a month. If they say I'm already on the lowest price, push back once and ask what retention or loyalty offers are available. Don't change my plan, add anything, or agree to a longer contract without asking me first. Report back with the before-and-after price before anything is confirmed.
What Muse will do:
- Tell Muse your provider, plan, and current monthly price
- Have it open the provider's support chat and ask for a better price
- If the agent says you're already on the lowest price, tell Muse to push back once and ask about retention or loyalty offers
- Get the before-and-after price in writing before anything changes
- Review the new offer — price, term, and any contract change — before approving it
Why it works: The first "no" from a support chat is often just the first offer, not the final one — and the real cost of pushing back is the waiting, which is exactly the part nobody wants to sit through. An agent doesn't get bored or impatient in a chat queue, so the second ask costs you nothing. The same move works anywhere a human rep has a retention script: the first answer is the default, the better offer only appears when someone asks again.
Common failures:
- The post doesn't say what the new monthly price is, what changed, or how long the offer lasts — $180 a year is the author's report, not independently verified.
- The first answer may genuinely be the best offer: push once, not endlessly, and don't let the agent agree to a longer contract just to get a lower number.
- Some providers need the account holder on the line to change anything — be ready to verify your identity mid-chat.
- A lower price can come with a new term or a plan change — check what you're agreeing to before saying yes.
Prompt variations:
- Same 'push once more' move works with cable, mobile, and insurance retention chats
- Ask Muse to save the chat transcript so you have the offer in writing
- Set a yearly reminder to re-run the negotiation before promo pricing expires
Reported by @toddsaunders on X · Sep 2026
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