72. The $5,118 Xfinity call
📣 Real-user report — shared publicly by a Muse user, not independently verified.
The job: Raunaq asked Muse to call Xfinity and haggle down his internet bill. Muse got through the phone tree to a human rep, then hit the step it can't do on its own: Xfinity sent a verification text, and the agent can't read texts. So Muse patched Raunaq into the call live — for a minute it was the Muse agent (voice name Hailey, per the call transcript), Raunaq, and the Xfinity rep, who had no idea it was an agent. The outcome, in Raunaq's words: combined bill savings of $85.30 a month, locked for five years — about $5,118 over the period. He kept the call transcript, and says reading the Xfinity agent chatting with the Muse agent is the incredible part. The post doesn't say what the before-and-after price or plan was, only the monthly saving.
Call Xfinity and negotiate my internet bill down. My current plan is [plan] at $[X] a month — ask what current plans with a multi-year price lock are available and whether I can move to one. If they send a verification text, patch me into the call live; I keep my phone next to me. Don't accept a new contract term, a plan change, or any add-on without asking me first. Get the before-and-after price in writing, and save the call transcript so I have the offer on record.
What Muse will do:
- Tell Muse your provider, plan, and current monthly price — and what a price lock is worth to you
- Have it call the provider, work the phone tree, and ask about current plans with a multi-year price lock
- Keep your phone next to you: if a verification text arrives, Muse patches you in live for that step
- Get the before-and-after price in writing before anything changes
- Review the new offer — price, lock length, and what it covers — before approving it
- Save the call transcript so the offer is on record
Why it works: The phone tree is the whole job: hold music, menu options, a human who starts with the default answer. Nobody wants to sit through it, so nobody calls — and the bill stays high. The interesting moment here isn't the haggle, it's the handoff: the agent hit the one step it can't do (read a verification text) and pulled the human in for exactly that step instead of failing or asking for the code. The pattern to copy is the division of labour: the agent does the waiting and the talking, you do the thirty seconds of verifying.
Common failures:
- The $85.30 a month and the $5,118 total are the author's report, not independently verified — the post gives no before-and-after price or plan name. ($85.30 × 60 months is $5,118, so the arithmetic checks out.)
- The author builds Muse at Meta, per his X bio — this is a report from someone on the product team, not an independent user.
- The Xfinity rep 'had no idea it was an agent.' If disclosure matters to you, tell Muse to state plainly that it's an AI agent calling on your behalf.
- Muse can't read verification texts — the call only worked because it could patch the account holder in live. Keep your phone nearby and expect to join mid-call.
- A lower price can come with a new term or a different plan — check what the lock actually covers, and for how long, before saying yes.
Prompt variations:
- Same call-haggle move works with other providers — AT&T fiber, Verizon, insurance retention lines
- Ask Muse to save the call transcript so you have the offer in writing
- Set a calendar reminder before the price lock ends, so the rate doesn't quietly jump
Reported by @raunaqbn on X · Sep 2026
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